FAQ

Q.
What's your background and what kind of experience do you have?
A.
D.S.P. Bureau Pvt. Ltd. is made up of investigators who have come from a variety of backgrounds: military, law enforcement, government, engineering, and I.T. All of the operatives have been in the private sector for at least 25 years and have built up excellent reputations within their specific fields. Since D.S.P. Bureau Pvt. Ltd. was formed, we have had the privilege of being employed by clients who see us as problem-solvers as well as investigators. We try to understand a client's problem and provide bespoke services to suit. We have built up a reputation of being able to understand a client's needs and then provide a solution that does not necessarily hinge on following the usual methods.

Q.
"I'm worried about anyone else finding out that I've employed you. Who else will you tell?"
A.
Confidentiality is paramount in our work. Once you have instructed us, we will only report to you or anyone else you specify, such as your legal representative. Specific ways of speaking to you can be arranged so that we can confirm your identity, or we can converse with you via more secure methods such as encrypted e-mail. We are under no obligation to inform any third parties of what we are doing for you and we never release information to law enforcement or other relevant agencies without your written consent.

Q.
How do you charge?
A.
D.S.P. Bureau Pvt. Ltd. charges are based on the type of operation that we have been asked to undertake. To establish a costing, we first request the details of the case to be transmitted to us and we will calculate a budget and time scale. Once this has been agreed, we then require a retainer based on the budget to begin the operation.

Q.
How long does it take to complete my case?
A.
Again, once we have the details of the operation we will be able to give you a time-scale projection. Some operations take days, some weeks, and some months. It is dependant upon the complexity of the case, but our experience allows us to supply you with a realistic time scale.

Q.
What if I'm not happy with the amount of time it will take to finish my project?"
A.
We will do our best to accommodate you however we advise against rushing through an operation. Our investigators pride themselves on being able to complete thorough, error-free operations, and should we attempt to speed things up, then details could be missed which may be an essential part of the inquiry.

Q.
How do I pay?
A.
• We accept payment in all ways viz CASH, CHEQUE, DEMAND DRAFT, PAY ORDER. • Transfers through Western Union Money Transfer. (Click here to know more) • Online and credit card payments will also be available very soon.

Q.
How do I receive my report?
A.
We can supply your report by regular mail, fax or e-mail. Documents that are obtained as part of a case can be sent via the same methods. Stills photographs can be scanned and sent as e-mail or on disk if required and video footage can be sent in the usual format, CD/DVD or Zip Disk.

Q.
When should I hire a Private Investigator?
A.
Whenever you have investigation problems to be carried out discreetly.

Q.
I have my own business. Can you help me with applicant screening services?
A.
Yes. To do so kindly fill the Contact Us form, for us to do the needful.

Q.
If I order a Nationwide Background check on someone, how long does it take to get the results back?
A.
Minimum seven days. Also, it is dependant upon the complexity of the case, but our experience allows us to supply you with a realistic time scale.

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